- Customers may cancel any order, provided that these Terms are complied with.
- Other than for Bespoke Goods or goods that have been personalised, where there is no right for the Customer to cancel an order, then Customers may cancel an order within 7 days upon receipt of the Product. In these cases, the following provisions shall apply to the return of the Product.
- A Customer wishing to return a Product should in the first instance complete the online return form and they will be advised of the correct return address. The registered address on this website is not the returns address and in no instance should returns be made to this address. Provided that the product is in good and resale-able condition on return, together with the delivery note, The Stylish Dog Company shall refund the full purchase price of the product to the Customer within 30 days of receipt of the product. Refunds on returns will only be permitted if the Customer returns the product in its original packaging and with all labels intact.
- In the event that product is in any way damaged upon receipt, the Customer should advise The Stylish Dog Company within 24 hours of receipt and The Stylish Dog Company will use its best endeavours to replace the damaged product within a reasonable time or refund the Purchase Price paid.
- Please note, bespoke products are non-refundable unless faulty.
- If a Customer wishes to exchange a product, the Customer will need to follow the returns procedure (as above) with the original product and will receive a full refund in 30 days. The new item will need to be ordered from the website in the normal way. Please note the new item MUST be ordered through our online system.
Tracked and insured delivery
- The Stylish Dog Company is not responsible for safe return of any product and will not refund a product that does not reach the appropriate delivery address when being returned by a customer. The Stylish Dog Company therefore suggests that customers return the product via Tracked and Insured Delivery or other secure methods so that they can provide proof of delivery.
Some of our products are shipped direct from the manufactures warehouse and in these instances we suggest you return your larger items (beds etc), using a specialised European delivery company such as DPD. By doing this the return prices on larger items calculate at the same cost as they would for returning to UK regions. www.dpdlocal-online.co.uk/
Alternatively for more unusual sizes you can also try Parcelforce https://www.parcelforce.com/