Help and FAQs

Many of our products are made to order by small UK makers and sent direct from their workshops, so each product page carries its own delivery time in the Delivery section near the bottom. Please check there before you order: a made to measure collar or a personalised bed takes longer than something we hold in stock.

If you order more than one item from different makers, they may arrive in separate parcels.

First check the delivery time on the product page, as handmade items are often still within it. Parcels also sometimes wait at the sorting office, in which case a card should have come through your door. If your order is past its delivery time, contact us with your order number and we will chase it for you.

Not at the moment. We deliver to mainland UK addresses only (England, Scotland and Wales). Post-Brexit shipping rules mean we cannot currently send to Northern Ireland or overseas.

Delivery is free on orders over £75 to mainland UK. Under that, the delivery options and prices are shown in your basket before you pay.

Yes. When your order is dispatched you receive an email with the tracking details, and you can follow it from the delivery tracking page.

Using a flexible tape measure, measure round your dog’s neck where the collar is normally worn, snug but comfortable. That measurement is the neck size to order: our leather collars are made to it, with the middle hole matching your measurement and two holes either side. No tape measure? Use a piece of string round the neck and measure that against a ruler.

There is a full guide, with which collar suits which dog, on the leather dog collars page.

Our soft leather puppy collars are the lightest we make, from two layers of soft cowhide, and are the right first collar from about eight weeks. For a puppy of a muscular breed, or a small adult dog, choose the soft padded collar. Adult padded collars are for necks over 13 inches. The puppy collars page explains the three types.

Yes. Leather leads are cut from the same leather as the collar, so we recommend ordering the lead at the same time as the collar to be sure of an exact colour match. There is an “add a matching lead” option on the collar page.

Measure your dog from nose to base of tail while they are lying down, then add roughly 15 to 20cm so they can stretch out. Every bed page lists its exact dimensions for each size. Dogs that curl up like a bolster or donut bed; dogs that sprawl are happier on a cushion bed. Our dog beds page has a “How to choose my bed” guide.

Yes, a number of our beds, bowls and treat jars can be personalised with your dog’s name. Personalisation is added on the product page before you add to basket. Personalised and made to measure items are made specially for you, so they take a little longer and cannot be returned unless faulty.

Yes, within 28 days of purchase, as long as it is new and unused with its tags and labels attached. Email customerservice@thestylishdogcompany.com first and we will send you the return address and the steps. You cover the cost of return postage, and we recommend a tracked service.

Items made to measure or personalised for you cannot be returned unless they are faulty. The full policy is on the returns policy page.

We check the item when it arrives back and process the refund within 14 days of receiving it. It can then take one or two statement cycles to show on your card, depending on your bank. We email you when it has been done.

We are sorry. Contact us with your order number and a photo and we will arrange a replacement or a refund straight away.

The quickest way is to return the item for a refund and place a new order for the one you want, so the new item is not held up waiting for the return to arrive.

Sign up for free on the Wags to Riches page. You earn 10 points for every £1 you spend, 1,500 points on your birthday, and 20 points each for following us on Instagram and Facebook.

200 points is worth £1 off. In your account, click Redeem, choose how many points to convert, and a coupon code is created for you to apply in the basket. Points can also be swapped for rewards such as Bugalugs dog shampoo.

Use the contact form, or email customerservice@thestylishdogcompany.com. Include your order number if you have one. A real person replies within one working day.

Most of what we sell is designed and handmade in the UK by small makers: our leather collars in an English saddlery, our faux fur blankets and our beds by British workshops. Each product page says where it is made. Read more on our story.